• If your order doesn’t fit even though you pick the correct size from our size chart and you need to exchange for a different size, please follow these instructions:

• You have 30 days from receiving your item to exchange. You have not worn or washed your item (besides trying on).

  Please Note: 
  - Customer pays return shipping and other fees associated with your return including possible import tax and restocking fee. Any return or exchanges are free of charge if it's an error from our side.

• Email us at support@xmartial.com with your location information to provide you with the nearest warehouse address for returns.

  Please Note: 
  - Our return and exchange are case to case basis. Our customer service team will do preliminary questions to process your request and might ask for pictures.

   

• How do I return for a refund?

• If you want to return your item for a refund you may do so within 30 days from receiving the product. We do not refund shipping cost. Please refer to Refund Policy.

• What do I do if I received the wrong size or there is defective?
• If this happens, we are truly sorry. Please email us at support@xmartial.com and tell us your order number and how we messed up. We will take care of you and make sure to get the right order for you ASAP.

LOST OR MISSING PACKAGE

• XMartial is not responsible for lost or stolen packages - we have no obligation to refund if the item/ items has been marked delivered.

• XMartial works along with third party carrier to deliver the package - if your package is marked as delivered please contact the assigned carrier to locate the package

  Please Note: 
  - It is customers responsibility to provide correct and updated delivery address.
  - If the package was determined delivered by the carrier - there is a possibility that the package have been stolen or misplaced so we suggest to provide phone number that's reachable at all times and have someone at home to receive the package
  - If the package was returned to sender due to non pick up or customer did not responded to the carrier you will responsible for the reshipment cost.

SHIPPING

• How much is shipping?
• We have a standard shipping fee of $5.00 on all orders (bulk orders will have adjusted rate). There might be a free shipping offers in certain times. 
• Do you ship internationally?
• Yes, we do.  
• How do I track my package?
• You will receive an email with the tracking number when requested.  
• How long does it take for an order to arrive?
• We use the world's leading couriers and postal services to ensure you get your order on time. You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s).
• USA orders should be received within 1-3 weeks from the time it leaves our warehouse and accepted by courier facilities. (Delays in shipping might occur due to covid-19 affecting the supply chain).
• NOTE: During busy holiday season, there might be some delays with shipping couriers
• I ordered 2+ items, but only received one... where's my order?
• When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

ORDERING

• I made a mistake on my order (address, size, etc)... can I change it?
• If this happens to you, just email us at support@xmartial.com as soon as you can and we MIGHT be able to take care of it. However, if your order has already been shipped, wait for it to arrive and send it back to us.

• Once we receive it, we'll send back the right item you needed.  

• What payment methods do you accept?
• We accept all major credit cards. Also, accept PayPal payments as well.  

CANCELLATIONS

• We do not offer cancellations or full refunds for orders that experience shipping delays after they have been shipped from our warehouse. Shipping delays can occur due to circumstances beyond our control, such as carrier delays, customs, or weather conditions.

  If you wish to return your order, a refund can only be processed after the returned item has been received and inspected by our warehouse. Once the inspection is complete, we will notify you about the status of your refund.

RECEIVING COUNTRY CUSTOM FEES

• All international orders are subject to receiving country's import, duty and taxes, if applicable. These rates are not set by us, they are paid and set by governments of the receiving country as per import/export regulations and charged by local postal carriers. 
• If your order is subject for tax upon delivery and did not deal in a timely manner causing the package to be returned - you will be responsible for the reshipment cost and should be liabale for any tax cost and returned cost.
• You will also not received any refund or replacement if the package was destroyed by the carrier due to the unsettled tax.

PRODUCT RELATED QUESTIONS  

• Why does the color of my item look different in person than it did online?
  
  Colors can appear differently in person due to variations in screen settings such as brightness, contrast, and color calibration. Lighting conditions when viewing your screen (or the product itself) can also affect perception.
  
  

  I ordered multiple items in the same color, but they don’t look exactly the same. Why?
  
  While we strive for consistency, slight variations may occur between different fabric types (e.g., cotton vs polyester, thickness and texture of fabrics) or dye lots. The same color code may appear slightly different on different materials due to how they absorb dye.

  Are color differences considered a defect?
  
  Minor color differences are not considered defects. They are a natural result of the manufacturing process and the limitations of digital representation.

  How can I ensure I get the color I want?
  
  We do our best to provide accurate photos and descriptions. If exact color matching is critical, please contact our team—we may be able to provide more detailed information or a sample for orders with larger quantities per style.

  Why do some prints or patterns look more vibrant than others?
  
  Different fabrics absorb inks and dyes differently. For example, colors may appear more saturated on synthetic fabrics than on natural ones. The printing method used can also affect vibrancy and detail.

  What is the sleeve length of your BJJ rash guards?

  Our BJJ rash guards feature a tailored full-length sleeve designed for comfort, protection, and unrestricted movement. The sleeve length generally falls between the forearm and the wrist when the arm is fully extended, providing:

  • Full arm coverage without excess fabric that could bunch up during training.
  • A secure fit that stays in place, preventing rolling up during movement.
  • Protection from mat burns, scratches, and friction while maintaining flexibility.

  Since arm length and reach vary from person to person, the exact fit may differ slightly. Some may find the sleeve sits closer to the wrist, while others may see it resting slightly higher on the forearm.

  This is the standard sleeve length across all our rash guards and is designed to balance performance, comfort, and durability.

  How should a BJJ rash guard fit?

  A BJJ rash guard should fit snugly and feel like a second skin to provide maximum performance and protection. The proper fit ensures:

  • No excess fabric that can be grabbed or cause discomfort during training.
  • Optimal compression for muscle support and sweat-wicking.
  • Full mobility without restricting movement.

  Our rash guards are designed to be form-fitting, but if you prefer a looser fit, we recommend sizing up.

  How do I choose the right size?

  To find your ideal fit, refer to our size chart before purchasing. Keep in mind:

  • If you want a standard, snug fit, select your regular size.
  • If you prefer a slightly looser fit, choose one size up.