📦 RETURNS & EXCHANGES

🔄 How do I exchange for a different size?

If your order doesn’t fit even though you picked the correct size from our size chart, you can exchange it by following these steps:

  • You have 30 days from receiving your item to request an exchange.

  • The item must be unworn and unwashed (trying it on is okay).

Please Note:

  • Customer is responsible for return shipping and any associated fees (e.g. import tax, restocking fee).

  • Exchanges are free of charge only if it's our error (e.g. wrong item sent).

  • Contact support@xmartial.com with your location for the nearest return warehouse address.

  • All exchanges are handled case-by-case. Our support team may request photos and ask a few questions to proceed.

💸 How do I return for a refund?

  • Returns for refunds are accepted within 30 days of receiving the item.

  • Shipping costs are non-refundable.

  • Refunds will be processed once we receive and inspect the returned item.

  • See our Refund Policy for more details.

❌ I received the wrong size or a defective item.

We’re truly sorry! Please email support@xmartial.com with your order number and a brief explanation. We’ll make it right as quickly as possible.

🚚 SHIPPING & DELIVERY

📦 How much is shipping?

  • Flat rate: $5.00 - $9.00 USD on all orders of apparel items. Large Items, training equipment, may incur additional shipping fees depending on location and size of the item.

  • Bulk orders may have adjusted shipping fees.

  • Free shipping promos are occasionally available.

🌍 Do you ship internationally?

Yes, we ship worldwide. Some locations might be out of reach, you will be notified that shipping to your destination is not available.

🔎 How do I track my package?

  • You’ll receive a tracking number via email once your order ships.

  • Please allow time for the carrier to update tracking info.

⏱ How long does shipping take?

  • USA orders typically arrive in 1–3 weeks after shipment.

  • Delays may occur due to customs, holidays, or supply chain disruptions that are out of our control, we are not responsible for third-party delays.

📦 I ordered multiple items but only received one.

No worries — items may be shipped separately. The rest of your order is on the way.

❗ LOST OR MISSING PACKAGES

  • XMartial is not responsible for packages marked "Delivered" by the carrier.

  • Please contact the shipping carrier directly for assistance.

Important Notes:

  • Ensure your delivery address is correct before placing the order.

  • If your package is marked as delivered but not received, it may have been stolen or misplaced. Consider:

    • Using a secure location

    • Adding a reachable phone number

    • Having someone available at delivery time

  • If your package is returned to sender due to missed pickup, you'll be responsible for reshipment costs.

🔒 SHIPPING INSURANCE FAQ

We offer $2 optional shipping insurance to protect against unexpected issues.

✅ What does shipping insurance cover?

  • Packages lost by the carrier and confirmed undelivered.

  • Shipments stuck in transit or customs.

  • Packages ceased/destroyed by customs (with documentation).

❌ What’s not covered?

  • Packages marked as "Delivered" by the carrier.

  • Claims made after confirmed delivery.

  • Packages delivered to incorrect addresses if the address provided was wrong.

🔁 What happens if my package is lost?

  • If confirmed lost or stuck by the carrier, we’ll reship your order.

  • Refunds are not applicable in these cases.

💰 What if my package was marked delivered but I didn’t get it?

  • Unfortunately, we cannot refund or replace items if delivery is confirmed by the carrier.

  • We recommend providing a secure delivery location.

📩 How do I file a claim?

Email support@xmartial.com with your order number and details. We'll investigate and assist accordingly.

👕 PRODUCT-RELATED QUESTIONS

🎨 Why does the color look different in person?

Screen brightness and lighting affect color perception. Small differences in fabric type or dye batches may also cause slight variations.

🧵 Are color differences considered a defect?

Minor color differences are not defects and are part of normal manufacturing processes.

📏 What is the sleeve length of your BJJ rash guards?

Our rash guards have a tailored full-length sleeve — typically falling between the forearm and wrist — for:

  • Protection from mat burns and scratches

  • A snug fit that stays in place

🔄 How should a BJJ rash guard fit?

  • Fits like a second skin — snug but flexible.

  • Choose your regular size for a standard fit.

  • Size up if you prefer a looser fit.

🛒 ORDERING & PAYMENTS

✏️ I made a mistake on my order. Can I change it?

  • Email us at support@xmartial.com ASAP.

  • If the order hasn’t shipped yet, we may be able to fix it.

  • If it has shipped, you'll need to return it and place a corrected order.

💳 What payment methods do you accept?

We accept:

  • All major credit cards

  • PayPal

❌ CANCELLATIONS

We do not offer cancellations or full refunds for delays once your order has shipped.

  • Delays may happen due to carriers, customs, or weather.

  • Refunds are only issued after return and inspection of the item.

🌐 CUSTOMS FEES (International Orders)

      • You are responsible for any import taxes or duties set by your country.

      • If a package is returned due to unpaid customs, you are responsible for:

        • Reshipment costs

        • Any tax or return shipping fees

      • If the package is destroyed by customs due to unpaid taxes, no refund or replacement will be issued.

🚫 CUSTOMER BEHAVIOR & CONDUCT POLICY

At XMARTIAL, we believe in mutual respect. Our team is here to help — and we always aim to provide fair and professional customer support. In return, we expect the same courtesy from our customers.

🧠 We do not tolerate:

  • Abusive, threatening, or disrespectful language toward our staff

  • Extortion attempts, including threats to leave negative reviews or damage our reputation unless demands are met

  • Chargeback fraud, especially when items have been delivered as promised

⚖️ What happens in these cases?

  • Any customer who engages in verbal abuse, threats, or harassment may have their communication restricted or permanently banned from future purchases.

  • False or unjustified chargebacks will be challenged with full documentation, including tracking data, photos, and order details.

  • We reserve the right to refuse service to individuals who violate this policy.

Our goal is to resolve issues quickly and fairly — and we’re always happy to help when approached respectfully. Let’s work together to keep things cool and professional!